Privacy policy

Privacy Policy

This Privacy Policy explains how sanjeevanimedicare.com ("we" or "the Site") collects, uses, and discloses your Personal Information when you visit or make a purchase from the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interactions with the Site, and the details needed to process your purchases. Additionally, we may gather information when you contact us for customer support. In this Privacy Policy, we define any data that can uniquely identify an individual as "Personal Information." Below is an outline of the types of Personal Information we collect and why.

Device Information

  • Examples of Personal Information collected: Browser version, IP address, time zone, cookie data, pages viewed, search terms, and interactions with the Site.
  • Purpose of collection: To ensure the Site loads correctly and to analyze usage for optimization.
  • Source of collection: Automatically gathered using cookies, log files, web beacons, tags, or pixels.
  • Disclosure: Shared with our processor, Shopify.

Order Information

  • Examples of Personal Information collected: Name, billing address, shipping address, payment details (e.g., credit card numbers), email, and phone number.
  • Purpose of collection: To process orders, arrange shipping, communicate with you, provide invoices/order confirmations, screen for fraud, and deliver marketing communications based on your preferences.
  • Source of collection: Provided directly by you.
  • Disclosure: Shared with Shopify or other service providers for payment, sales channels, shipping, and fulfillment.

Customer Support Information

  • Purpose of collection: To assist with inquiries and provide support.
  • Source of collection: Provided directly by you.
  • Disclosure: Shared with relevant support vendors as needed.

Minors

We do not knowingly collect Personal Information from children. If you are a parent or guardian and believe your child has provided Personal Information, please contact us to request deletion.

Sharing Personal Information

We may share your Personal Information with third-party service providers to fulfill our contracts and deliver services to you. Examples include:

  • Shopify: Powers our online store. Learn more here: Shopify Privacy Policy.
  • Legal Compliance: We may share information to comply with laws, regulations, subpoenas, or court orders, or to protect our rights.

We also collect and store standard internet-related information (e.g., IP address, browser type, and operating system) to improve the user experience. This data is used for statistical purposes and is not disclosed unless required by law.

Behavioral Advertising

We use your Personal Information to deliver relevant advertisements and marketing communications. Examples include:

Use of Personal Information

We use your Personal Information to:

  • Offer products for sale.
  • Process payments.
  • Ship and fulfill orders.
  • Provide updates about products, services, and offers.

Lawful Basis (GDPR)

If you reside in the European Economic Area (EEA), we process your Personal Information based on the following lawful bases:

  • Your consent.
  • Fulfilling a contract.
  • Compliance with legal obligations.
  • Protecting vital interests.
  • Public interest tasks.
  • Legitimate interests that do not override your fundamental rights.

Retention

We retain your Personal Information for our records unless you request its deletion. For details on your rights to erasure, refer to the Your Rights section.

Automated Decision-Making

If you are an EEA resident, you have the right to object to automated decision-making that significantly impacts you. While we do not engage in significant automated decision-making, Shopify uses limited automation to prevent fraud (e.g., temporary denylists of IP addresses or credit cards).

Changes to This Policy

We reserve the right to update, amend, or modify this Privacy Policy at any time without prior notice.

For further assistance, contact us at:
Email: hello@sanjeevanimedicare.com

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